Sister Brands Terms & Conditions,
Available Exclusively Online
Purchasing Third Party Partners/ Sister Brand products from W.Lane
Third Party Partners supplies W.Lane customers with products direct from their warehouse. Third Party Partners products on W.Lane are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.
Please Note: Third Party Partners products on W.Lane are excluded from all promotional activity and do not contribute to your seasonal rebate spend.
Shipping and Delivery
Third Party Partners products are subject to the same great Shipping and Delivery services as our other W.Lane Online items, there are just a few details to note;
- You will still receive Free delivery when you spend $80 online and delivery within Australia for purchases under $80 will attract a $10 flat fee
- Third Party Partners products will be shipped separately from New Zealand. If you have purchased a mix of Third Party Partners and W.Lane items, you will receive 2 parcels (at no extra charge of course)
- Third Party Partners orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.
- Your parcel will be delivered within 7 - 10 business days (excluding weekends and public holidays) from the day you have placed your order.
- Delivery may take longer in remote or rural areas or during promotion and sale periods
- You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
- Third party products are excluded from click & collect.
Returns
You are welcome to return your Third Party Partner products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, all you need to do is fill in your returns form and use one of the following options:
Parcel Point
Print the W.Lane returns form, print your shipping label and drop your return into your local ParcelPoint pick-up spot. This convenient option is available 7 days a week and is totally FREE!
Courier Pickup
Can’t get to a store or post office? Print the W.Lane returns form, print a ParcelPoint shipping label and have your return picked up by ParcelPoint’s courier service 8am-5pm business days. Prices start at $6.95*. (This option is not available for remote or rural areas).
Australia Post
Print a W.Lane returns form and Australia Post shipping label, then drop your return to your local post office. Trackable shipping methods are recommended for your peace of mind.
Please Note:
- As Third Party Partners products are available exclusively online we cannot accept in store returns.
- Do not send your product directly to the manufacturer. All items purchase on W.Lane are to be returned back to our online warehouse.
- Please allow up to 15 working days for your return to be processed.
Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.
Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.