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Shipping and Delivery

Third Party Partners products are subject to the same great Shipping and Delivery services as our other W.Lane Online items, there are just a few details to note; 

  • You will still receive Free delivery when you spend $80 online and delivery within Australia for purchases under $80 will attract a $10 flat fee
  • Third Party Partners products will be shipped separately from New Zealand. If you have purchased a mix of Third Party Partners and W.Lane items, you will receive 2 parcels (at no extra charge of course)
  • Third Party Partners orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider.
  • Your parcel will be delivered within 7 - 10 business days (excluding weekends and public holidays) from the day you have placed your order.
  • Delivery may take longer in remote or rural areas or during promotion and sale periods 
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.
  • Third party products are excluded from click & collect.

Returns

You are welcome to return your Third Party Partner products for a full refund (excluding any delivery charges) within 30 days from the date you received your order, all you need to do is fill in your returns form and use one of the following options:

PARCEL POINT

Parcel Point

Print the W.Lane returns form, print your shipping label and drop your return into your local ParcelPoint pick-up spot. This convenient option is available 7 days a week and is totally FREE!




BOOK MY RETURN

COURIER PICKUP

Courier Pickup

Can’t get to a store or post office? Print the W.Lane returns form, print a ParcelPoint shipping label and have your return picked up by ParcelPoint’s courier service 8am-5pm business days. Prices start at $6.95*. (This option is not available for remote or rural areas).



BOOK MY COLLECTION

AUSTRALIA POST

Australia Post

Print a W.Lane returns form and Australia Post shipping label, then drop your return to your local post office. Trackable shipping methods are recommended for your peace of mind.



PRINT MY LABEL

 

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