For in store exchanges just bring your invoice and original method of payment along with your purchase.
Items can be exchanged free of charge within 21 days from the date your order is received. Simply:
1. Phone us on 1300 728 980
to obtain a return label and authorisation ID from our customer care team.
2. Complete the Refund/ Exchange Form
, with return details and your authorisation ID.
3. Securely pack the product
, completed Refund/ Exchange Form and your invoice in an appropriate shipping bag.
4. Our customer care team will email your return label. Pop this label on the package and drop it in your local post box
. (Remember you must call us first to obtain this return label).
Certain conditions apply. Please refer to our refunds and exchange policy
for more information.