How can we help?

We would love to hear from you! If you have a question, a comment or any feedback in relation to your experience with us, please let us know by using the contact details below.

Your feedback is invaluable to us as it helps us to improve your experience in our stores or online. 

If you would like to check the status of your order, track your order, update your details, change your password, please login and visit My Details.

Phone

For all customer queries, please phone us on:

AU 1300 728 980.
NZ +64 (09) 888 9791

Our office hours are Monday to Friday 9am – 5pm AEST.
We are Closed on Public Holidays.

Email

For all customer queries, please email us through the Contact Us form.

Mail

W.Lane Customer Service
Mosaic Brands LTD,
PO Box 7
St Peters, NSW 2044

Our Promise To You

   
• Our Promise to you is that we think of you, in everything we do.    
• Our Promise to you is that you are our first priority and that we provide you with the very best customer experience, every time.    
• Our Promise to you, whether shopping in store or online, is that we ensure you are delighted with every purchase and that you can’t wait to shop with us again.
• Our Promise to you is that we will seek every avenue to ensure we provide you with a resolution every time.    
• Our Promise to you is that we commit to always communicate with you with sensitivity and honesty.
  

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