W.Lane Online is proud to introduce a specially curated selection of home, gift and apparel products provided by EziBuy New Zealand.
EziBuy supplies W.Lane customers with products direct from their warehouse in New Zealand. EziBuy products on W.Lane are available exclusively for Australian customers, and are subject to Australian Customs and Duties charges upon delivery.
Please Note: EziBuy products on W.Lane are excluded from all promotional activity and do not contribute to your seasonal rebate spend.
EziBuy products are subject to the same great Shipping and Delivery services as our other W.Lane Online items, there are just a few details to note;
Print the W.Lane returns form, print your shipping label and drop your return into your local ParcelPoint pick-up spot. This convenient option is available 7 days a week and is totally FREE!
Can’t get to a store or post office? Print the W.Lane returns form, print a ParcelPoint shipping label and have your return picked up by ParcelPoint’s courier service 8am-5pm business days. Prices start at $6.95*. (This option is not available for remote or rural areas).
Incorrect Items or Faulty Goods: We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.
Please Note: As EziBuy products are available exclusively online we can not accept in store returns. Please allow up to 15 working days for your return to be processed. Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear & Lingerie can only be refunded if it is unworn with the tags and hygiene strip still attached.