Returns Policy


ONLINE RETURNS - AUSTRALIA:

 

* * CHRISTMAS RETURNS * *

Anything purchased between Saturday 1st December 2018 - Monday 31st December 2018 can be returned up until Friday 1st February 2018.

 

Return your way! Pick from the following options to return your item. Please ensure you enclose your completed returns form, which you can download here.

IN STORE RETURN

Free Store Exchange

Looking to exchange your item? Simply head into any of our 125 W.Lane stores for an free exchange of your items within 30 days of receiving your order.




FIND MY LOCAL STORE
PARCEL POINT

Parcel Point

Print your label and drop your return into your local parcel Point store in over 1,100 locations, open 7 days a week, early until late. Fully tracked with return processed within 10 business days.
FREE!


BOOK MY RETURN
COURIER PICKUP

Courier Pickup

Have your return collected from your location between 8am - 5pm business days using ParcelPoint's courier collection service. Fully tracked with return processed within 10 business days. Prices starts at $6.95*!


BOOK MY COLLECTION
AUSTRALIA POST

Australia Post

Print your pre-addressed label and drop your return at your local Australia Post outlet. Trackable shipping methods are recommended for your peace of mind.




PRINT MY LABEL
Courier Pickup: Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.

 

ONLINE RETURNS - NEW ZEALAND:

Please contact our Customer Care Team via our contact us  form or  call +61 2 8577 7838 for a Returns Label.

TERMS & CONDITIONS

You are welcome to a refund for the full cost of goods (excluding any delivery charges) within 30 days from the date you received your order.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

Please allow up to 15 working days for your return to be processed.

NOTE: In Store purchases cannot be returned Online.

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.wlane.com.au/ or visit your local W.Lane Store for an exchange.

ZIPPAY RETURNS

ZipPay orders must be returned Online, we do not accept in store returns or exchanges for ZipPay purchases.

Once your return is processed the amount is credited to your ZipPay Account. Should you want a refund from ZipPay please contact them directly and they will issue a Refund onto your original payment method. (ZipPay will only issue a refund if your account is in credit)

To contact ZipPay please click here.

AFTERPAY RETURNS

Afterpay orders must be returned Online, we do not accept in store returns or exchanges for Afterpay purchases made online.

Once we process your refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

PRODUCTS PURCHASED VIA AMAZON, EBAY, CATCH & TRADEME:
We do not accept in store or online returns for W.Lane products purchased via the above marketplaces. To return an item purchased from these websites, please place a return request back through the original website.

INCORRECT ITEMS OR FAULTY GOODS

We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

SISTER BRAND RETURNS

We do not accept in store returns for Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.

EZIBUY RETURNS

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above.

Please Note: As EziBuy products are available exclusively online we cannot accept in store returns.

FINAL CLEARANCE/OUTLET RETURNS

Please note we do not accept online returns for items purchased in our final clearance outlet. Items in our final clearance outlet are identified on the product page and your invoice with the statement “CLEARANCE STYLE. RETURN TO STORE ONLY”. If you wish to return a clearance style you are welcome to return it to any W.Lane store, free of charge. You can find your nearest store here. The only exception is Afterpay purchases which cannot be refunded in store. Afterpay purchases can be returned to online in exchange for credit, in the form of an eGift Card, minus a $10 shipping fee.

Any final clearance styles returned to online will be refunded for credit, minus the $10 shipping fee incurred by us to return the item.

Our normal refunds policy applies to any full price or sale styles purchased in the same transaction as final clearance styles.

Faulty goods are excluded from this policy. If you discover a fault with a clearance style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.