Refunds and Exchanges

Changed your mind? Not a problem! We’ll be happy to provide a refund or exchange. Returns and exchanges can be processed straight away by visiting your local W.Lane store OR by sending your product back to the Online store (please allow up to 10 working days for your return to be processed).

Download the exchange form.

Download the refund form.

 

Exchanges

Changed your mind and want to swap your purchase for another one? Or maybe it doesn't fit as you had hoped and you would like to try another size. It's not a problem.

Products can be exchanged within 21 days from the date you received your order. We'll be happy to exchange the item if it is unworn, in its original condition with tags attached and there is proof of purchase. The exception to this is earrings, due to health and safety reasons, in which case an exchange will not be given. Swimwear can only be exchanged if it is unworn with the tags and hygiene strip still attached.

For in store exchanges just bring in your invoice and original method of payment along with your purchase. Otherwise simply phone us on 1300 728 980 and have your order number handy. We will arrange for the product to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

All goods will be inspected upon return.

Refunds

You are welcome to a refund for the full cost of goods (excluding any delivery charges unless goods are faulty) within 21 days from the date that you receive your order.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the products to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

For in store refunds just bring in your invoice and original method of payment along with your purchase. Otherwise simply follow the three easy steps below!

Faulty Goods

We want to sort out any issues with faulty items straight away. As soon as you discover a fault, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

Afterpay Returns

At this point in time there is no in store exchange or refund for orders purchased using Afterpay. Please follow our online returns process below.

Once we process the refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

Online Returns

It's simple & convenient to take advantage of our free returns by Australia Post, all you need to do is:

  1. Visit https://returns.auspost.com.au/wlane and follow the prompts on screen  
  2. Pack the garment/s in a shipping bag, along with your invoice 
  3. Pop the address label generated from the Australia Post website on the package and drop it in your local post box

Please note that any postage fees incurred with the original order will not be refunded.