Returns Policy

You are welcome to a refund for the full cost of goods (excluding any delivery charges) within 30 days from the date you received your order.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

Please allow up to 15 working days for your return to be processed.  Please Note: In Store purchases cannot be returned online.

ONLINE EXCHANGES

We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full (excluding any delivery charges).
If you require a different size or product please place a new order at https://www.wlane.com.au/ or visit your local W.Lane Store for an exchange.

W.LANE PRODUCTS PURCHASED VIA AMAZON:
We do not accept in store or online returns for W.Lane products purchased via Amazon. These products are subject to W.Lane's general Terms and Conditions and Refund and Exchanges Policies. If you wish to return a W.Lane product purchased via Amazon, you are welcome to return it online via Amazon.

CANCELLATIONS AND ORDER AMENDMENTS

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

 

 

Free Returns* for all orders within 30 days, online or to any of our 125 W.Lane stores

 

 

 

Here's How 

It's simple & convenient to take advantage of our free Returns by Australia Post, all you need to do is:

  1. Visit https://returns.auspost.com.au/wlane select Post Office Free Returns and follow the prompts on screen 
  2. Pack the garment/s in a shipping bag, along with a copy of your invoice and a completed Refunds Form.
  3. Pop the address label generated from the Australia Post website on the package and drop it in your local post box.

# Products sent back to W.Lane Online will be refunded in full (excluding any delivery charges). T&C's Apply.  

Don't have your online return form? Download it here.

You can return item/s from your order via the ParcelPoint returns service, with over 1500 locations Australia wide, at a time and place that suits you! Select from local newsagents, convenience stores and pharmacies that are open 7 days a week.

  1. To book your return online Click Here, You can choose to return your parcel at any ParcelPoint store (choose from hundreds of locations).
  2. Pack the garment/s in a shipping bag, along with a copy of your invoice and a completed Refunds Form.
  3. Print the resulting Parcel Point Shipping Label and drop off your parcel at your selected and booked ParcelPoint location. And you're done!

You can track the status of your return using the tracking link provided by ParcelPoint.

# Products sent back to W.Lane Online will be refunded in full (excluding any delivery charges). T&C's Apply.  

Don't have your online return form? Download it here.

To return your parcel by Courier Pickup simply follow the steps below:

  1. Book your return Online simply Click Here Choose Courier Pickup and follow the prompts on screen 
  2. Pack the garment/s in a shipping bag, along with a copy of your invoice and a completed Refunds Form.
  3. Pop your return label generated from Couriers Please on the package and a driver will collect the parcel at your chosen pick up date.
    Couriers Please will pick up between 8AM – 5PM

Return fee is based on your location and the cost of returns is payable by you and we will not reimburse this. Not available for Remote/Rural Areas.

# Products sent back to W.Lane Online will be refunded in full (excluding any delivery charges). T&C's Apply.  

Don't have your online return form? Download it here.

To return an Afterpay order, Simply:

  1. Visit https://parcelpoint.com.au/wlane choose your returns option and follow the prompts on screen
  2. Pack the garment/s in a shipping bag, along with a copy of your invoice and returns form.
  3. Pop the address label generated on your parcel and drop at your local Australia Post box or selected Parcel Point location.

# Unfortunately, Afterpay orders cannot currently be Exchanged and must be Refunded online (We do not accept in store returns or any Exchanges for Afterpay Purchases).

Once we process your refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

Don't have your online return form? Download it here.

For returns of International Orders, Simply:

Contact our Customer Care Team via email or phone:

E: customercare@wlane.com.au

Tel: +61 2 8577 7838

1. Customer Care will generate a free International Returns label and email this to you.

2. Complete your Refund Form, with return details.

3. Securely pack the product, completed Refund Form and your invoice in an appropriate shipping bag.

4. Pop your returns label on the package and send it back to us.  

Certain conditions apply. Please refer to our returns policy for more information.

Don't have your online return form? Download it here.

Our friendly store staff are always happy to assist you with Refunds and Exchanges. Just bring your garments, a copy of your invoice and your original payment method in to your local store.

Don't have your online invoice?

Members simply log into your account, go to My Transactions and view all your latest orders to download your invoice.

A copy of you invoice is also sent to the email used to place the order.

TERMS AND CONDITIONS

INCORRECT ITEMS OR FAULTY GOODS

We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.


SISTER BRAND RETURNS

We do not accept in store returns for Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.

EZIBUY RETURNS

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above. 

Please Note: As EziBuy products are available exclusively online we cannot accept in store returns.

 

FINAL CLEARANCE/OUTLET RETURNS

Please note we do not accept online returns for items purchased in our final clearance outlet. Items in our final clearance outlet are identified on the product page and your invoice with the statement “CLEARANCE STYLE. RETURN TO STORE ONLY”. If you wish to return a clearance style you are welcome to return it to any W.Lane store, free of charge. You can find your nearest store here. The only exception is Afterpay purchases which cannot be refunded in store. Afterpay purchases can be returned to online in exchange for credit, in the form of an eGift Card, minus a $10 shipping fee.

Any final clearance styles returned to online will be refunded for credit, minus the $10 shipping fee incurred by us to return the item.

Our normal refunds policy applies to any full price or sale styles purchased in the same transaction as final clearance styles.

Faulty goods are excluded from this policy. If you discover a fault with a clearance style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.