Refund Policy

 

 

Free Refunds for all orders within 30 days, online or to any of our 125 W.Lane stores

 

 

 

Here's How 

It's simple & convenient to take advantage of our free Returns by Australia Post, all you need to do is:

  1. Visit https://returns.auspost.com.au/wlane and follow the prompts on screen 
  2. Pack the garment/s in a shipping bag, along with a copy of your invoice and a completed Refunds Form.
  3. Pop the address label generated from the Australia Post website on the package and drop it in your local post box.

# Products sent back to W.Lane Online will be refunded in full. T&C's Apply.  

Our friendly store staff are always happy to assist you with Refunds and Exchanges. Just bring your garments, a copy of your invoice and your original payment method in to your local store.

To Refund an Afterpay order, Simply:

  1. Visit https://returns.auspost.com.au/wlane and follow the prompts on screen  

  2. Pack the garment/s in a shipping bag, along with a copy of your invoice and a completed Refunds Form.

  3. Pop the address label generated from the Australia Post website on the package and drop it in your local post box

# Unfortunately, Afterpay orders cannot currently be Exchanged and must be Refunded online (We do not accept in store returns or any Exchanges for Afterpay Purchases).

Once we process your refund in the Afterpay system, they will automatically update your payment schedule. In the case of a full refund, all payments made will be refunded and any future payments scheduled will be cancelled.

For Refunds of International Orders, Simply:

Contact our Customer Care Team via email or phone:

E: customercare@wlane.com.au

Tel:+61 2 8577 7838

1. Customer Care will generate a free International Returns label and email this to you.

2. Complete your Refund Form, with return details.

3. Securely pack the product, completed Refund Form and your invoice in an appropriate shipping bag.

4. Pop your returns label on the package and send it back to us.  

Certain conditions apply. Please refer to our refunds and exchange policy for more information.

Terms and Conditions*

You are welcome to a refund for the full cost of goods (excluding any delivery charges) within 30 days from the date you received your order.

Products can be refunded if the item is unworn, in its original condition with tags attached and there is proof of purchase. The products will be inspected upon return and if in less than perfect condition, we may return the product/s to you. The exception to this is earrings, due to health and safety reasons, in which case a refund will not be given. Swimwear can only be refunded if it is unworn with the tags and hygiene strip still attached.

Please allow up to 15 working days for your return to be processed. 

Please Note: We do not accept exchanges online, items sent back to us will be treated as a return and refunded in full. If you require a different size or product please place a new order at https://www.wlane.com.au/ or visit your local W.Lane Store for an exchange.

Incorrect Items or Faulty Goods

We will do everything we can to sort out issues with faulty items straight away. As soon as you discover a fault, phone our friendly Customer Care team on 1300 728 980. Have handy your order number and from here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can.

 

Refund Policy for Sister Brand Products

We do not accept in store returns for Sister Brand Products. These products are identified on the product page and your invoice with the relevant brand name. If you wish to return a Sister Brand product you are welcome to send it back to us in accordance with our standard Online Returns policy.

Refund Policy for EziBuy Products

You are welcome to return your Ezibuy product for a full refund (excluding any delivery charges) within 30 days from the date you received your order, simply follow the online returns instructions above. 

Please Note: As EziBuy products are available exclusively online we cannot accept in store returns.

Refund Policy For Final Clearance Outlet

Please note we do not accept online returns for items purchased in our final clearance outlet. Items in our final clearance outlet are identified on the product page and your invoice with the statement “CLEARANCE STYLE. RETURN TO STORE ONLY”. If you wish to return a clearance style you are welcome to return it to any W.Lane store, free of charge. You can find your nearest store here. The only exception is Afterpay purchases which cannot be refunded in store. Afterpay purchases can be returned to online in exchange for credit, in the form of an eGift Card, minus a $10 shipping fee.

Any final clearance styles returned to online will be refunded for credit, minus the $10 shipping fee incurred by us to return the item.

Our normal refunds policy applies to any full price or sale styles purchased in the same transaction as final clearance styles.

Faulty goods are excluded from this policy. If you discover a fault with a clearance style, please phone us. Have handy your order number. From here we will arrange for the faulty item to be returned free of charge. Once we receive the item back we will be in contact to let you know next steps. If we are sending you a replacement item, we will do so as quickly as we can. Your statutory rights are not affected.

 

Cancellations and Order Amendments 

Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts or rewards
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.