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If you purchased Velcare Hand sanitizer between 18 March 2020 and 6 April 2020 you may be entitled to a refund. Click here for further information
If you purchased Velcare Hand sanitizer between 18 March 2020 and 6 April 2020 you may be entitled to a refund.
Click here for further information
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We are experiencing high demand

Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes.

• You may experience a delay in receiving your email shipment notification. We apologise for any inconvenience this may cause.
• Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.
• Click & Collect is currently unavailable.

Items in your order may ship separately

We are currently shipping items from multiple locations

• Individual items in your order may ship separately and arrive separately.

We’d like to thank our customers for their patience and understanding as we work through this challenging period.

                                   
           

Shipping to Australia

If you spend over $120, delivery is free!

                          
  • Purchases under $120 will attract a $10 flat fee.            
  • Your parcel will be dispatched within 5-7 business days(excluding weekends and public holidays) from the day you have placed your order.       
  • Delivery may take longer in remote or rural areas or during promotion and sale periods.        
  • Key Metro areas (Sydney, Melbourne, Adelaide, Brisbane, Perth) dispatched within 5-7 business days (excluding weekends and public holidays). Regional areas up to 10 business days (excluding weekends and public holidays).             
  • Your order will be delivered by Australia Post.           
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.           
  • We offer free delivery for return orders, see our Returns Policy

                                   
           

Shipping to New Zealand

We offer $15 AUD flat rate shipping to New Zealand

                   
  • Your parcel will be delivered in up to 14 business days (excluding weekends and public holidays) from the day you have placed your order.              
  • Delivery may take longer in remote or rural areas or during promotion and sale periods.        
  • Your order will be delivered by Australia Post Express Courier International trackable service.  
  • You will receive an email once we have dispatched your order, it will contain the tracking number, so you can track your parcel straight to your door.             
  • We offer free delivery for return orders, see our Returns Policy        
  • Orders which are equivalent to NZ$400 shipped to New Zealand may incur customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorized service provider.

 

EziBuy Deliveries

       
  • EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and W.Lane items, you will receive 2 parcels (at no extra charge of course).
  • EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider. See our full terms and conditions here

Sister Brand and Third Party Partner Deliveries

       
  • Sister Brand products may be shipped separately from  their corresponding warehouse and no additional shipping charges will be applied to these parcels.
  • You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.  
  • For more details about our Sister Brand Returns policy please click here
  • For more details about our Third Party Partner Returns policy please click here

Delivery options

At the checkout you have the below delivery option:

1.Standard delivery.Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from) Authority to leave If you are not home your parcel will be left at your front door with no signature required (W.Lane cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)    

2.Parcelpoint temporarily unavailable at W.Lane

3.Click and Collect. Temporarily unavailable at W.Lane

Allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost. Simply place your order online, choose the W.Lane store most convenient for you and we'll send you an SMS as soon as it's ready to collect.

 

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