Due to high demand we are experiencing some delays in processing orders and enquiry response times may be delayed on account of high volumes.
• You may experience a delay in receiving your email shipment notification. We apologise for any inconvenience this may cause.
• Our delivery partner Australia Post is experiencing delivery delays due to a high volume of parcels in their network as more people are now shopping online. At this time it may take a few more days than the standard time frames outlined below to get your delivery.
• Click & Collect is now available however.
We are currently shipping items from multiple locations
• Individual items in your order may ship separately and arrive separately.
We’d like to thank our customers for their patience and understanding as we work through this challenging period.
Shipping to Australia
If you spend over $100, delivery is free!
Shipping to New Zealand
We offer $15 AUD flat rate shipping to New Zealand
Sister Brand and Third Party Partner Deliveries
At the checkout you have the below delivery option:
1.Standard delivery.Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from) Authority to leave If you are not home your parcel will be left at your front door with no signature required (W.Lane cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)
2.Parcelpoint temporarily unavailable at W.Lane
3.Click and Collect. Allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost. Simply place your order online, choose the W.Lane store most convenient for you and we'll send you an SMS as soon as it's ready to collect.