ITEMS IN YOUR ORDER MAY SHIP SEPARATELY
We are currently shipping items from multiple locations
- Individual items in your order may ship separately and arrive separately.
- Delivery may take longer in remote or rural areas, during promotion and sale periods or due to natural events.
- Please take not that during this promotional period, delivery times may be a little longer than what we initially estimated. We truly appreciate your patience and understanding during this high demand period.
We’d like to thank our customers for their patience and understanding as we work through this challenging period.
SHIPPING TO AUSTRALIA
If you spend over $150, delivery is free!
SHIPPING TO NEW ZEALAND
We offer $15 AUD flat rate shipping to New Zealand
- EziBuy products will be shipped separately from New Zealand. If you have purchased a mix of EziBuy and W.Lane items, you will receive 2 parcels (at no extra charge of course).
- EziBuy orders over $1000AUD may incur customs charges and duties charged by the AU Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the AU Customs Service or its authorized service provider. See our full terms and conditions here
Sister Brand and Third Party Partner Deliveries
- Sister Brand products may be shipped separately from their corresponding warehouse and no additional shipping charges will be applied to these parcels.
- You will be notified via email once your order has been dispatched. This email will include tracking details relating to your order.
- For more details about our Sister Brand Returns policy please click here
- For more details about our Third Party Partner Returns policy please click here
At the checkout you have the below delivery option:
1.Standard delivery.Your order will be delivered to your nominated address and a signature will be required (if you are not home a calling card will be left advising which post office to collect your parcel from) Authority to leave If you are not home your parcel will be left at your front door with no signature required (W.Lane cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier)
2.Parcelpoint temporarily unavailable at W.Lane
3.Click and Collect. Temporarily unavailable at W.Lane
Allows you to select and order goods online and collect from our stores. If your items aren't available at your local store, we'll ship them to your home at no extra cost. Simply place your order online, choose the W.Lane store most convenient for you and we'll send you an SMS as soon as it's ready to collect.