W.Lane VIP Program Terms and Conditions



• I understand and agree that the following terms apply to the W.Lane Rewards Program:

• By joining W.Lane VIP Program, you consent to us collecting personal information about you in order to set up your account and to enable you to become a member of our Rewards Program and for purposes as otherwise set out in our Privacy Policy at https://www.wlane.com.au/privacy-policy 

Our Privacy Policy explains how we store and use, and how you may access and correct, your personal information.  You can manage your preferences or opt out of receiving emails or text messages at any time by following the unsubscribe link in the latest email or text message you received which directs you to our preference centre.  Alternatively you can contact us and we will assist you to manage your preferences. In both instances it may take up to 5 business days for your preference to be updated on our system.  If you would like any further information about our privacy policies or practices please contact us at privacy@nonibgroup.com.au or call us Australia 1300728980, New Zealand +6498889791

• Membership is available only to natural persons aged 18 years or over.

• W.Lane may accept or refuse an application for membership for any reason.

• Please ensure you maintain safe management of your membership number and/or password. You should always keep your membership number and password secret. If you have concerns please contact our customer care team

• Please note any points accumulated prior to July 2020 are no longer valid and have been removed from your account.  

• All points expire after 1 year if they haven’t been used  

•  Points are earned on W.Lane branded product only

• From time to time, W.Lane may make offers which enable you to earn bonus Rewards points. The terms of any specific offer apply in addition to these Terms.

• Reward points have no cash value and are not redeemable for cash.

• Goods returned / cancelled / refunded or not fulfilled will have the Reward points earned from that purchase reversed.

• W.Lane will keep a record of my W.Lane Rewards points earned and redeemed. W.Lane may correct my Rewards points balance without notice if there are any errors in awarding or redeeming points.

• You can terminate your Membership at any time, please give notice to W.Lane.

• W.Lane retain the right to vary or terminate the Rewards Program in part or in whole, at its sole discretion.  W.Lane reward program is not legal tender and does not create a liability for loss arising from termination, variation or cancellation to any participant (in part or in full) of the Program. 

• On termination of membership by either yourself or W.Lane in the Rewards Program, any unused points accrued are removed and are unable to be transferred.

• To the extent legally permitted, W.Lane excludes all conditions, warranties, guarantees and similar, whether express or implied, in relation to the Rewards Program (Warranties), other than those implied by statute which may not be legally excluded. Any liability W.Lane may have to me under Warranties implied by statute which cannot be excluded is limited, where expressly permitted by statute, to supplying, or paying the cost of supplying, the goods or services again or repairing, or paying the costs of repairing, the goods, at W.Lane option.

• To the extent legally permitted, in no event will W.Lane be liable to anyone for any direct, indirect, incidental, special, exemplary or consequential damages of any type whatsoever, including, without limitation, any lost profits or savings, damage to or loss of property or personal injury (including death), even if W.Lane is expressly advised of the possibility of such damages. This exclusion and waiver of liability applies to all causes of action, whether based on contract, warranty, tort (including negligence) or any other legal theories. To the extent that the above exclusion of liability is unenforceable, invalid or ineffective for any reason, it will be severed from these Terms and W.Lane maximum aggregate liability for all losses, damages and other amounts referred to in the above exclusion of liability under any cause of action referred to in the above exclusion of liability is limited to AUD $5.00.

• New South Wales law applies to these Terms.

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