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W.Lane VIP Program Terms and Conditions

 

1. W.Lane VIP Reward Cards and member benefits are for exclusive use of the W.Lane VIP Member.

2. By joining W.Lane VIP Program, you are agreeing to receive emails and text messages from W.Lane. You can opt out of receiving emails or text messages at any time by following the unsubscribe link in the latest email or text message you received which directs you to our preference centre, reply STOP to the text message or email you received from us. Alternatively you can contact us on 1300 728 980 and we will opt you out of future text messages and emails. In both instances it may take up to 5 business days for your preference to be updated on our system. Unless you choose to opt out for longer the duration of the opt out will be for 3 months. W.Lane may use your personal information to contact you from time to time and/or to send advertisements about events, products and services which we think you are likely to be interested in.

3. Our Privacy Policy (below) also forms part of these Terms and Conditions.

4. To qualify for member benefits; members must present their W. Lane VIP card with every transaction; purchases must be made in the form of cash, credit card or cheque; and season spend must be $100 or more. Refunds on purchases made using your W.lane VIP card will be deducted accordingly from your season spend.

5. The two season spend periods are 1st May to 31st October, and 1st November to 30th April.

6. A 5% rebate on season spend will be issued within six months following the close of a season spend period, provided you meet the qualifying conditions. The exact date of issue is at the discretion of W.Lane.

7. The 5% rebate will be issued to members in the form of a VIP Reward Voucher. W.Lane VIP Reward Vouchers can only be redeemed on full price purchases; cannot be used in conjunction with any other offer; cannot be redeemed for cash, and cannot be used to make a lay-by payment or the purchase of Gift Cards. Neither cash nor credit will be issued for balance if not redeemed in full. Will not be replaced if lost or stolen. Other terms and conditions may apply.

8. W.Lane VIP Reward Vouchers will not be replaced if stolen or lost.

9. W.Lane accepts no responsibility for members not receiving their W.Lane Reward Vouchers, invites or any other promotional material, if incorrect details are provided or W. Lane is not notified of any change of details. W.Lane also accepts no responsibility for late, lost or misdirected correspondence resulting from circumstances outside W.Lane control.

10. The VIP welcome eVoucher can only be sent to a valid email address. This eVoucher is redeemable on your next purchase online or in store. eVoucher must be surrendered on redemption in store. Customer must be logged in to redeem voucher online. May only be redeemed once per customer and excludes  accessories, by Fairfax & Roberts, Barcs, Sister Brands, Sonsee, Milleni, Timex, Rosefield, Pumpkin Patch and EziBuy products, promotions, sale items, jewellery, Gift Card and e-Gift Card purchases. Not valid on a prior purchase or existing lay-bys. Not to be used in conjunction with any other offer. While stocks last. Voucher must be used against a purchase greater than $50. Not redeemable for cash. Neither cash nor credit will be issued for balance if not redeemed in full. Will not be replaced if lost or stolen. Voucher expires one month from the date the email is sent to you.

11. The VIP birthday eVoucher can only be sent to a valid email address. This eVoucher is redeemable on your next purchase online or in store. eVoucher must be surrendered on redemption in store. Customer must be logged in to redeem voucher online. May only be redeemed once per customer and excludes  accessories, by Fairfax & Roberts, Barcs, Sister Brands, Sonsee, Milleni, Timex, Rosefield, Pumpkin Patch and EziBuy products, promotions, sale items, jewellery, Gift Card and e-Gift Card purchases. Not valid on a prior purchase or existing lay-bys. Not to be used in conjunction with any other offer. While stocks last. Voucher must be used against a purchase greater than $75. Not redeemable for cash. Neither cash nor credit will be issued for balance if not redeemed in full. Will not be replaced if lost or stolen. Voucher expires one month from the date the email is sent to you.

12. Our Lay-by Service is available in store and exclusive to VIP Program Members. Terms and conditions apply to our Lay-by Service and are subject to change without notice. Please refer to our latest Lay-by Service Agreement; a copy of which be obtained in store.

13. It is the member's responsibility to inform W. Lane of any changes to their personal details, or update online at wlane.com.au.

14. W.Lane reserves the right, at any time without notice, to: (a) suspend, terminate or vary the W.Lane VIP program; (b) change the terms and conditions of the W.Lane VIP program; (c) terminate any individual's membership or refuse to issue any individual any membership in its absolute discretion.

15. W.Lane and Mosaic Brands LTD shall not be liable for any loss or damage suffered by members resulting from such suspensions, terminations, variations or changes as set out in clause 11, or arising from the W.Lane VIP Program, except for any liability which can not be excluded by law.

16. Members may terminate their membership to the W.Lane VIP Program at any time, without reason by giving written notice to: W.Lane VIP Program, Mosaic Brands LTD Group Ltd, PO Box 27, Liverpool NSW 1871

W.Lane VIP Program is conducted by:

W.Lane division of Mosaic Brands LTD
Ground Floor 
61 Dunning Avenue 
Rosebery NSW, 2018
ABN 96 003 321 579
Customer Service 1300 728 980
Email customercare@wlane.com.au

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